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Cancellations, Refunds, & Rescheduling

If you are interested in rescheduling your appointment up to 24 hours before the original appointment, send an email to, and we can cancel your appointment and can assist you with rescheduling another one.

Cancellations and refunds:
Up to 24 hours before your scheduled appointment- you may reschedule your appointment, or use the credit towards a future event, or you can request a refund by sending an email to

Less than 24 hours before your scheduled appointment- please contact us to cancel your appointment. At this time your test is no longer refundable, we'd be happy to assist you in rescheduling another one.


No shows:

No shows lose their test credit and there will be no refunds given.

Refund Policy

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